Aurora support

Write to [email protected]. We usually reply within one or two business days. Please include your iPhone model, iOS version, Aurora version (Settings → About) and the steps that lead to the problem.

Frequently asked questions

How do I export my data?

Settings → Data → Export JSON exports all records in a portable format. Aurora Plus also exports a CSV file for your neurologist.

How do I delete all my data?

Settings → Data → Delete all data. Local data is wiped at once; iCloud deletion follows Apple’s standard 30-day period. This cannot be undone.

Why does Aurora not keep any data on a server?

All calculations (medication-overuse analysis, trigger statistics, forecasts, PDF rendering) run on your iPhone. There is no backend, no analytics and no third-party code. Sync between your devices uses your private iCloud database.

How do I cancel Aurora Plus?

iOS Settings → your name → Subscriptions → Aurora Plus → Cancel. Access continues until the end of the current billing period.

How do I get a refund?

Refunds are handled by Apple at reportaproblem.apple.com. Select Aurora and follow the steps.

I bought Aurora Plus on another device. How do I restore it?

Settings → Aurora Plus → Restore Purchases. Use the same Apple ID as for the original purchase.

Does Family Sharing work?

Yes. Monthly, Annual and Lifetime purchases support Family Sharing.

Why does Aurora ask for my location?

Only to fetch barometric pressure from Apple WeatherKit. Pressure changes are a commonly reported migraine trigger, and Aurora tests them against your own records. Coordinates are not stored. If you decline, Aurora uses a default city.

Aurora warns me about medication overuse. Is it serious?

ICHD-3 describes medication-overuse headache when acute medicine is used on 10 or more days a month (triptans, opioids, ergotamines, combination painkillers) or 15 or more days a month (NSAIDs, acetaminophen) for more than 3 months. Aurora warns you early so you can discuss it with your neurologist. It is not a diagnosis.

My records do not appear on my second device.

Check that iCloud is enabled for Aurora on both devices: Settings → your name → iCloud. Sync usually takes up to a minute after a change.

Emergencies

Aurora is not an emergency service. A sudden severe headache that peaks within a minute, a new neurological symptom, or signs of stroke (facial droop, arm weakness, speech difficulty) need emergency care. Call your local emergency number.

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